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Shipping Terms

Will you ship outside Hong Kong?

  • No
  • If you need to ship to an address outside Hong Kong, please purchase it at rcMart International website.
  • rcMart Hong Kong website only serves customers located in Hong Kong, and only accepts orders within Hong Kong,  both Hong Kong address delivery or self-pickup.


How many different delivery method available?

Multiple delivery options will show up when you check out from shopping cart depends on product size. You can select your favor shipping method which fits your budget and time frame when you check out from the shopping cart:

Self Pick-up at our pick-up location

  • The entire order is free of shipping cost regardless of the amount, which is the most economical way to pick up you order.
  • You can pick up the goods at our Yau Ma Tei outlet or Kwun Tong delivery point. For details, please refer to our Shipping terms page.

SF express / self pick-up

  • We will pack the goods for you and hand them to SF express for delivery to your designated SF express station
  • The required shipping fee will be displayed according to the product weight and volume when you check out
  • We currently do not provide self-pickup service for SF express cabinets

Hong Kong Post

  • The customer needs to pay the relevant fee, and the fee required for the order will be displayed at order checkout
  • The cheapest freight
  • The highest coverage, deliver to most areas of Hong Kong


How do rcMart handle orders?

  • We have been engaged in the online shop industry for nearly 20 years and have processed countless online shopping orders. With rich experience in order processing, we are bound to provide customers with a safe, smooth and simple shopping experience
  • All our goods are stored in our warehouse in Hong Kong, our colleagues in the logistics department can process customer orders quickly. We have design quality delivery box for shipments.


How do rcMart calculate the shipping cost?

  • The shipping cost is depending on the size, weight of the parcel and the shipping method you choose.
  • It is calculated online. You can see the shipping cost upon checking out the shopping cart.


What is the usual delivery time frame?

Usually we can fully process and deliver local orders in Hong Kong within one working day (there may be some delays after long holidays). The delivery time depends on the shipping method and service chosen by the customer.

  • Order cut-off time: 11:00 am every day (subject to the time of payment confirmation)
  • Order Processing: Orders confirmed before the cut-off time will be sent out on the same day, and orders after the cut-off time will be sent out within the next working day
  • Pick-up at the store: Orders and payments confirmed before 11:00 am, can be picked up at our designated pick-up point after 5:00 pm on the same day
  • Hongkong Post: Shipping time is usually 1-3 working days
  • SF Express: Delivery time is usually 1-2 working days


Unsuccessful delivery:

  • Customers should check carefully when filling in the delivery address, to avoid affecting the delivery time.
  • If the order cannot be delivered due to inaccurate address or other information, the customer should be responsible for the re-posting fee.
  • If the customer fails to collect the goods at the designated location and the goods are returned to us, the customer should be responsible for the re-posting fee.


Order tracking:

  • After we ship the goods, we should upload the tracking number and update it in your order information as soon as possible.
  • Customers can use the tracking number to check the shipment status with the relevant shipping service provider.


Others:

  • Please go to our FAQ page for more shipping related questions。
  • In case of weather problems (typhoons, Black rainstorm signal) or serious traffic problems (accidents, road closures), etc., delivery may be delayed
  • All the above terms are subject to the final decision of rcMart Limited.



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